If the Advice Centre is closed, you need help straightaway, and you’re not sure where to turn, we have a list of contacts and links which may be useful.
The SafeZone App
The SafeZone App is an app that is monitored 24 hours a day by the Campus Security team ensuring the safety and security of our students - whether it be on campus, at halls or anywhere in between.
The app can help with directions, if you need help in the event of an emergency or if you or someone around you require first aid.
Download the free SafeZone app onto your phone.
To find out more, the University has produced some information about how the app works along with a handy video.
Medical or dental issues or emergencies
In an emergency call 999, or the nearest accident & emergency to the University is the Queen Elizabeth University Hospital, 1345 Govan Road, Glasgow, G51 4TF
NHS service directory
If you are registered with a local GP Practice, call your practice. Your call will be transferred to their out of hours GP service.
If you are registered with a dentist, you should call their practice first. If they do not provide an out of hours service you should contact NHS 24.
NHS 24 helpline – call 111 free from mobile or landline.
Mental health issues or emergencies
In an emergency you can call 999, or the nearest accident & emergency to the University is the Queen Elizabeth University Hospital, 1345 Govan Road, Glasgow, G51 4TF
NHS service directory
If you have an allocated Community Psychiatric Nurse or crisis contact, call them on the telephone number you have been given.
If you are registered with a local GP Practice call your practice. Your call will be transferred to their out of hours GP service.
Alternatively you can call NHS 24 on 111.
Breathing Space are a free, confidential, phone service for anyone in Scotland experiencing low mood, depression or anxiety. Call 0800 83 85 87 free from mobile or landline
Opening hours: Weekdays: Monday-Thursday 6pm to 2am / Weekend: Friday 6pm-Monday 6am
The Samaritans
www.samaritans.org/how-we-can-help-you
Call 116 123 (24 hours a day, 7 days a week) free from mobile or landline
Samaritans Glasgow branch details
Homelessness
If you are facing homelessness the University should be able to help. You can find details on the emergency and temporay accommodation support they offer on our emergency accommodation advice page.
Student believed to be Missing
If you are worried about the safety of another student, you can contact the University's Security Team on their Out of Hours Number at 0141 330 4444.
Student Death
If you become aware that another student has died, you can contact the University's Security Team on their Out of Hours Number at 0141 330 4444.
Food crisis
If you have no money for food you may be able to receive short-term support from a local foodback.
You can use the link below to find your nearest foodbank.
Find a foodbank
Financial Crisis
If the Advice Centre and the University are closed and you are facing a financial crisis, you may be eligible to receive support from the Scottish Wefare Fund.
You can find more details on the fund, including details on how to make an application, at the link below.
Scottish Welfare Fund
Gas leak
If you believe there is a gas leak in your accommodation you should call 0800 111 999 immediately.
More information can be found via the National Grid
Electricity Power Cut
If you experience an electricity power cut you should in the first instance contact your letting agent or landlord’s emergency number. If they are unable to resolve this or believe it is an issue with the wider electricty network, you should phone 105 to speak to your local electricity network operator
Sexual Violence
If you have been either directly or indirectly affected by Sexual Violence you can access a variety of different support services which are listed on our Sexual Violence Support and Resources advice page.
Just need to talk to someone/upset/homesick
Contact the Welfare Officers or Wardens if you live in University Halls.
The Samaritans – call 116 123 (24 hours a day, 7 days a week) free from mobile or landline.
Glasgow Students' Nightline is a confidential, non-judgemental information and listening service run by the SRC during term-time.
Concerns regarding the safety of a child/vulnerable adult
If you have concerns that the child or vulnerable adult is in immediate danger, please telephone the police on 999.
Otherwise to report your concerns to Glasgow City Council’s Child Protection Team or Adult Protection Team you can call Glasgow and Partners Emergency Social Work Services on 0300 343 1505.