The Advice Centre offers free and confidential advice on a wide range of subjects. For example:
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- Financial Support for Students
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- Income Tax/National Insurance
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- Harassment, bullying or discrimination
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- Health Issues incl. Fitness to Study procedure
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- Money and Consumer Advice
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We may also be able to advise and represent you with regard to:
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- Formal and informal complaints
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- Fitness to Practise procedures
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- Student Conduct Issues, including Plagiarism
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We are also a third party reporting centre for hate crime.
We will do our best to offer assistance on any other difficulties you might experience. If we can’t help, then we’re sure to know someone who can.
You will find a variety of leaflets available in the Advice Centre waiting area and in the racks outside the Advice Centre.
The Advice Centre webpages – The Advice Team have put their wealth of experience and knowledge into producing these pages, which aim to cover our most common enquiries, and give the most useful information we can think of, and in some cases tools to help you resolve issues by yourself if you want to. If there are other advice topics you’d like to see covered on the website, we’re very happy to hear from you.
Adverts – from time to time you might see adverts of one kind or another on our website. The Advice Team has no control over these, and we don’t endorse or promote any commercial companies over any others. So just because there’s an advert for something our our pages, doesn’t mean we are recommending it. If there’s a problem with something you’ve seen advertised on here, let us know.
Our Pages
Where To Find Us
The Advice Centre is located on the ground floor of the McIntyre Building (next to the University Main Gate), and is staffed by professional and experienced advice workers. Our service is confidential.
If you need urgent help when the advice centre is closed, please see our Out of Hours and Emergency Help webpage for a list of contacts.
How to Contact Us
Email: advice@src.gla.ac.uk (we aim to reply within two working days although at busy times this may take a little longer).
Alternatively, we can offer you an online appointment via Zoom or Teams. To make a Zoom or Teams appointment please contact us on the email above.
Phone: 0141 330 5360. British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL
In-person appointments: We are operating a drop-in service and are open Monday to Friday between 11:30am and 4pm. If you would like to speak to a member of our team in person please make your way to The Welcome Point on the ground floor of The McIntyre Building and ask for The Advice Centre or email or phone us (details above).
*Please remember we don’t have access to your University records (e.g. MyCampus) so make sure you include any relevant information, (including if you’ve spoken to anyone else about the issue already).
What kind of service is it?
Confidential
The Advice Centre is committed to providing a confidential service. You will not be asked to state the nature of your enquiry in the presence of other people, and all interviews are confidential. Staff of The Advice Centre will not divulge the fact of your visit without your consent.
All staff working for The Advice Centre may share information amongst themselves and with the Permanent Secretary where necessary. However, other members of the SRC staff, and the SRC Executive (student officers), are not permitted access to client information. Any information used for the purpose of reports or social policy campaigning will be anonymised so that no individual can be identified.
We may breach confidentiality in the following circumstances:
- If you give your consent for us to contact a third party to assist in resolving your enquiry.
- Where there is a legal obligation to disclose information (e.g. a court order).
- Where we believe that you, or a third party, is in serious personal danger.
Impartial
We aim to provide an impartial, non-judgemental service to all our clients. Don’t be worried or embarrassed about approaching us with a problem — we are not here to judge you, or to make decisions for you, but to help you decide what your options are in any given situation.
Independent
Although funded by the University of Glasgow, the SRC is a separate organisation. This means that our advice workers are able to give you independent advice and details of your enquiry are not shared with any University staff unless you ask us to.
Keeping Records
With your permission, we will keep a record of your visit and any discussions we have with you. We process your personal data in accordance with the law as outlined in our Privacy Notice.
Representation Policy
It is our policy to offer representation for academic appeals, conduct cases, complaints, fitness to practise and certain limited housing tribunal cases. We may withdraw from representing you if your case is considered to be frivolous or vexatious, or if you don’t comply with the terms of The Advice Centre Representation Agreement.
Conflict of Interest
A perceived conflict of interest may arise when the Advice Centre is consulted by both parties to a dispute (e.g. a complaint by one student against another).
Normally this would be identified through discussions between Advice Centre staff, at meetings and in casework monitoring by our Head of Advice. Advice Centre staff will be aware of cases where a conflict of interest might occur and will take care to share information with each other in order that any potential conflict can be identified at an early stage.
It is not a conflict of interest merely to give information (e.g. to explain the provisions of the University Regulations) to both parties in a dispute. However, if both parties ask for representation or advocacy then a conflict will arise. Ethically speaking, we cannot represent both sides.
In these cases, the party who has approached the Advice Centre first will be represented. The other party will be offered assistance to obtain an alternative source of representation – e.g. a member of staff in another support service, or an external advice agency.
Unhappy with the Advice Centre?
If you are unhappy with any aspect of the Advice Centre’s service to you, please let us know by speaking either to your advice worker or to the Head of Advice. We take all comments into account in deciding how to improve our service.
If you are still unhappy, and would like to lodge a formal complaint, the procedure is available from the SRC Contacts Page.