Glasgow University Students’ Representative Council
McIntyre Building
University Avenue
GLASGOW
G12 8QQ
Tel: 0141 330 5360
Fax: 0141 846 0007
Email: enquiries@src.gla.ac.uk
Welcome Point Opening Times:
Monday – Friday: 9am – 5pm
The self service photocopiers are available outside of these hours but any other services such as binding and faxing are not.
Accessibility
An accessibility guide for the John McIntyre Building is available at DisabledGo:
The Advice Team are currently working partly off-campus and can offer you an online appointment via Zoom or Teams.
To make an appointment please contact us on the email or phone number below. Appointments are for a maximum of 30 minutes each time – if it takes longer to resolve the issue we can make another appointment with you.
We can now offer an in-person appointment in the Advice Centre. In-person appointments are a maximum of 30 minutes each. To make an appointment please email or phone (details below).
Advice Centre Opening Times:
Monday – Friday: 11.30am – 4pm
Tel: 0141 330 5360
Email: advice@src.gla.ac.uk
Please note, if you are visiting the McIntyre Building to make use of any SRC Services, that measures such as mask-wearing, screens, distancing and other hygiene measures are still in place in our building.
Bookshop opening hours will be 10am – 2.30pm.
You can buy, sell and uplift books. Please follow the instructions outlined here to do so. You will also still be able to collect funds for sold books via the Welcome Point, although we would prefer that you request a bank/PayPal transfer for any funds you are due.
If you do wish to collect your funds in person, you must book a time to do so. This can be arranged by emailing bookshop@src.gla.ac.uk
For more information on the Bookshop’s services, please click here.
Tel: 0141 330 5360
Email: bookshop@src.gla.ac.uk
Nightline is open throughout the academic year between the hours of 7pm and 7am.
Tel: 0141 334 9516
Email: asknightline@src.gla.ac.uk
Online chat: www.gunightline.org
Complaints
It is important that we know when someone is unhappy with a service they have received or the work that we do. Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure
Email: complaints@src.gla.ac.uk
Unacceptable Behaviour
We acknowledge that people from time to time find themselves in stressful or upsetting situations, and this can cause them to act out of character. In many cases, a service-user’s anger is directed not at GUSRC, but at the University, landlord, or other agency. However, in some cases students display unacceptable behaviour towards GUSRC staff or sabbatical officers. Our Unacceptable Behaviour policy sets out how we handle physical or verbal abuse as well as unreasonable demands.