Glasgow University Students’ Representative Council
McIntyre Building
University Avenue
GLASGOW
G12 8QQ
Tel: 0141 330 5360
Email: enquiries@src.gla.ac.uk
Welcome Point Opening Times:
Monday – Friday: 9am – 5pm
The self service photocopiers are available outside of these hours but any other services such as binding is not.
Accessibility
An accessibility guide for the John McIntyre Building is available at AccessAble.
Email: advice@src.gla.ac.uk
Alternatively, we can offer you an online appointment via Zoom or Teams. To make a Zoom or Teams appointment please contact us on the email above.
Phone: 0141 330 5360.
British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL
Advice Centre Opening Times:
Monday – Friday: 11.30am – 4pm
Nightline is open throughout the academic year between the hours of 7pm and 7am. It will open from the 2024/2025 academic year from the start of term 2024.
Tel: 0141 334 9516
Email: nightlinecoordinator@glasgowstudent.net
Website: https://www.glasgowstudentsnightline.com
Complaints
It is important that we know when someone is unhappy with a service they have received or the work that we do. Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure
Email: complaints@src.gla.ac.uk
Unacceptable Behaviour
We acknowledge that people from time to time find themselves in stressful or upsetting situations, and this can cause them to act out of character. In many cases, a service-user’s anger is directed not at GUSRC, but at the University, landlord, or other agency. However, in some cases students display unacceptable behaviour towards GUSRC staff or sabbatical officers. Our Unacceptable Behaviour policy sets out how we handle physical or verbal abuse as well as unreasonable demands.