Our Advice Line volunteers provide an important welcome to our services by helping people with our conditions work towards a personal goal.Volunteer from home for a minimum of one hour per week, between 9am and 4pm Monday to Friday. Our four Advice Line roles would suit someone studying towards a career in healthcare. We will provide all the training and support you need.
Chest Heart & Stroke Scotland are delighted to offer four volunteering roles within our award-winning Advice Line service.
Our Advice Line volunteers provide an important welcome to our services by helping people with our conditions work towards a personal goal. Our Call Coordinator volunteers are the first point of contact for all correspondence coming into the Advice Line, welcoming people to our services and ensuring enquiries are appropriately referred. In addition to this we offer three specialist roles providing information and guidance on wellbeing, access and entitlement, and financial advice.
All of our Advice Line volunteering roles are home-based, for a minimum of one hour per week, between 9am and 4pm Monday to Friday. Excellent listening and communication skills are essential, as well as the ability to volunteer independently, with guidance and support. Volunteers must understand the need for confidentiality and boundaries and must be comfortable using IT equipment and databases for the purpose of the role.
All necessary training will be provided, including: Safeguarding Adults (L2) E-Learning; Conditions Awareness training; GDPR UK: Essentials E-Learning; Cyber Security Awareness E-Learning; and Roles & Boundaries training.
To undertake your role, you must be age 18 or over. In line with our commitment to safeguarding, this role is subject to membership of the Protection of Vulnerable Groups (Adults) Scheme in Scotland (PVG).
Join us as an Advice Line volunteer today and help improve the lives of people in Scotland affected by chest and heart conditions, Long Covid and stroke, while gaining valuable first-hand experience of a busy healthcare service within Scotland's largest medical charity.
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