So you've bought a ticket on the app, but now you can no longer attend or mistakenly purchased multiple tickets so want to refund your ticket. Here's how to do this:
1. Find the Order Number and Order Date
To find the order number and date for your ticket purchase, you can either:
- Check your email ticket receipt. This will contain the order number and date.
- Check the 'Purchase History' section on the app. This will show a full list of the purchase history.
2. Send both the Order Number and Order Date to our Accounts Team
Get in touch with firstname.lastname@example.org to request a refund for your ticket. Make sure to include the order number, order date, and name of event. We will endeavour to process free event tickets within 1 working day of receiving your email. If it is a paid event ticket then this could take 3-5 working days.